Terms & Conditions

1. Your booking with us, and your stay in our facility, is subject to the terms and conditions contained herein. If you do not agree with these terms and conditions we will not be able to provide you with the goods and services you require.

2. Your stay with us is conditional upon payment of the prescribed tariff as set down by us, or a tariff agreed upon.

3. Upon booking you will be required to provide the following information: First name, last name, current address (PO Box Number is not acceptable), drivers license number, and credit card details. Our use of your personal information is set out in our Privacy Statement which can be viewed at our web site which is www.islandpalms.com.au or by requesting a copy at reception.

4. We do not collect personal information about people staying with you unless they are separately and individually our customer/s. however, we may record details of their behaviour and associate it with your information if they behave in a manner that causes loss, or damage to our business, or adversely affects our staff, other guests, or visitors.

5. The registered guest has the responsibility of ensuring that people staying with them behave in an appropriate manner, and conforms with our terms & conditions. The registered guest will be held responsible for the conduct of persons staying with them, and be financially liable for any costs arising out of bad behaviour.

6. The road system and parking area within this facility has a 10kph speed restriction. Guests are required to adhere strictly to the speed limit at all times. Guests, and visitors using pushbikes, skateboards, and scooters, are to wear the safety equipment required by law when using these thoroughfares. Please note that road users within the precincts of this facility are subject to the law as it applies to all public roads as defined under the NSW Motor Traffic Act.

7. Our cancellation policy requires that you provide 48 hours notice of cancellation. Holders of a holiday vouchers are required to provide 21 days notice of cancellation. There will not be any refund of monies paid for cancellations which fall outside of this policy.

8. The use of the swimming pool is restricted to between the hours of 8am and 8pm. Activity in the pool, and within the fenced area surrounding the pool, is prohibited outside of these hours. Food stuffs and glass ware are also prohibited within the pool area.

9. We are a NON SMOKING facility. Smoking is not permitted anywhere within the precincts of this facility. Guests will be required to pay the cost of fumigation should evidence be forthcoming suggesting that this condition has been breached.

10. The trading hours for the Restaurant and Bar are from 18:00 to 00:00, seven nights a week, and we are licenced regarding the sale and consumption of intoxicating liquor. It is a condition of your use of these facilities that you comply with the direction of staff regarding the consumption of alcohol, standards of dress, and behaviour generally. We enforce Responsible Service of Alcohol as required by law. Persons who do not comply with these conditions, whether an in house guest, or visitor, will be required to vacate the premises.

11. We are members of Guests Behaving Badly Pty Limited. It is a condition of your stay with us that we may disclose information about your use of and behaviour at this facility to Guests Behaving Badly Pty Limited and to third party service providers, for example those that investigate or protect against activities harmful to guests, visitors, employees and others, or to property. Once again, we can only use your personal information in accordance with our Privacy Act Statement. Similarly, a copy of the Privacy Act Statement for Guests Behaving Badly Pty Limited is available upon request or at their web site at www.guestsbehavingbadly.com Our confirmation of your reservation is based on your agreement that we may collect your personal information for the purpose of conducting a check on a data base to which we subscribe. We reserve the right to cancel your reservation should we determine as a result of that check that we are not able to provide you the goods and services you require.

12. We reserve the right to terminate without notice the occupancy of a guest, and persons staying with them, who behave inappropriately. This condition also applies to guests who entertain visitors who are in breach of these terms and conditions. Inappropriate behaviour includes but is not limited to consistent breaches of these terms and conditions, drunken, bullying, or loutish behaviour, the use of foul and indecent language, intimidation of staff or other guests, malicious damage to property, unreported negligent damage, theft, or any other form of behaviour deemed by the management to be a danger to the offending guest, other guests, employees, contractors and the like.

14. We reserve the right to amend these terms and conditions without notice.